Question 1

How to create and manage product groups

Accepted Answer

How to create product groups

Q: How to add and manage promotions

<h1 id="howtoaddpromotions">How to add promotions:</h1> In the left hand menu, locate the ${color}<a href="TOOLS">#000000</a> tab and click to open the secondary menu. Click PROMOTIONS to open the editor where you can see/edit a list of all your promotions and create new ones. In the upper righthand corner, click the PLUS (+) Button to create a new promotion. This will open up a popup window with several empty fields. **TITLE: **In the first field, enter the title of your promotion. This title will display on your website so be sure to make it clear exactly what this promotion entails (Which product group it applies to, the percent/dollars off, etc.) in a short and efficient manner. **PROMO CODE: **In the second field, you can enter a promo code for your customers to copy and enter during checkout. However, this field is optional. If the discount is automatic and you don’t want to include a promo code, just leave this field blank and the CartLOVE tool will automatically omit the section entirely. PROMO TEXT: The third field is your promotion text which is a great place to include any further details about your promotion you didn’t cover in the title section. If there are any terms and conditions, this would be the place to add them. DISPLAY PAGES: Under the first 3 fields you will see a slider labeled “Show on All Pages” and a box with your product groups underneath it. This is where you can choose the pages of your website where your promotion will be displayed. If this is a general promot

Q: Enable recently viewed products

In the left hand menu, locate the ${color}<a href="TOOLS">#000000</a> tab and click to open the secondary menu. Click the TOOL SETTINGS tab to open the management page. Next you will see a slider labeled “Enable Recently Viewed”. Turning this on will allow the CartLOVE tool to display the products a user has recently viewed. Below this you can set a cap on how many days it's been since the user has viewed the products. If they viewed a product at a previous time longer than the allotted amount of days, the product will not display. Once you are done editing these fields, click SAVE at the bottom of the page. The changes to your CartLOVE tool should occur immediately.

Q: How to switch the icon color theme

On the left hand menu you will find the ${color}<a href="DESIGN">#000000</a> tab. Click this to access the style options and format the aesthetic of your CartLOVEe tool. The first two sliders indicate your theme options. The top slider is for your mobile layout and the second one is for your desktop. The dark theme is selected by default for both, so just move the sliders to the right to switch to the light theme. (See examples below) <hr /> When you have finished, press the SAVE button beneath the sliders. The changes will happen automatically, so check your website to see the newly stylized CartLOVE Tool. <img src="https://storage.crisp.chat/users/helpdesk/website/c5788c64bb5c2800/copy-of-copy-of-construction-e_bnruoj.png" alt="" />

Creating product groups will help your CartLOVE tool identify which similar products to display on product pages and let you create promotions specifically for the product group. To create these groups, make sure your Google merchant feed is connected and your products are uploaded.

On the left hand menu you will find the PRODUCT GROUPS tab. Click this to access the page where you will manage your product groups. To create a new one, click the PLUS (+) icon in the upper right corner.

In the first field, choose a name for your product group relevant to the products you will be including in it.

Next, you need to set a rule which will sort through your Google Merchant Feed to generate the product group. You’ll need to choose a particular word or code only used in the products you want to group together. This can come from any column in the feed, so look to see how you have labeled your columns and choose the right language to sort your products.

Here are the fields and what they effect:

**ATTRIBUTE: **Choose a product attribute that you want to use to group your products. This should be a column which will contain similarities relevant to the product group you want to create. i.e. Using the 'title' attribute will allow you to group products that contain or start with the same letters (or words) in their titles.

CONDITION: This is the place where you set the parameters of how your column will be sorted. If you want it to inc

Question 2

How to create and manage cross-sells

Accepted Answer

How to create cross-sells

Creating cross-sells is similar to creating related products but with an added benefit which may be relevant to the products you’re trying to sell. If a user is on a product page and you want to try to promote a complimentary product which isn’t in the same product category, this would be the way to do it. For example, if the product is a dog collar you may not want to promote other collars, but rather dog leashes to hopefully lead to an additional purchase.

In the left hand menu, locate the TOOLS tab and click to open the secondary menu. Click the CROSS-SELLS tab to open the cross-sells management page.

On this page you will see a **PLUS (+) **button. Click this to open a window where you can create a cross-sell.

NAME: Here you name your cross-sell. This name will not display anywhere, it is only for the purpose of your personal organization.

CUSTOM MESSAGE: In this field you can add a short message to introduce the products you are trying to cross-sell. This could be something like: “People often buy these products too!” or “You may also be interested in:”.

**SEARCH FOR PRODUCTS TO CROSS-SELL: **Next you will see a search bar where you can search through your products and select up to 5 you want to cross-sell. You may do this for only one of your products but if there are others you will be adding similar cross-sells too, this is a quick way to do up to 5 at once.

**SHOW BEFORE OR AFTER RELATED PRODUCTS PANEL: **Here

Question 3

How to set up and manage related products

Accepted Answer

How to set up related products

To set up related products, you first need to create product groups. If you haven’t done that yet, CLICK HERE to learn how.

In the left hand menu, locate the TOOLS tab and click to open the secondary menu. Click the RELATED PRODUCTS tab to open the related products management page.

On this page you will see a PLUS (+) button. Click this to open a window where you can create related products.

NAME: Here you will add a name to the related products you want to link. This name will not display anywhere, it is only for the purpose of your personal organization.

PRO TIP: Consider naming this field by the product group or product groups you are linking as related products. If there are multiple product groups you are linking, include them all in this title.

SELECT PRODUCT GROUPS: In the next field you will see a list of the product groups you have created. This is where you can select a group or multiple groups you want to assign related products to.

For example, if you sell belts and you want to set all belts as related products, you would choose your belt product group. However, if you want pants to show up as related products to belts as well you would select that product group as well.

To select multiple product groups, press and hold the CONTROL(PC) or COMMAND (MAC) key on your keyboard before clicking on the additional products groups you want

Question 4

How to add and manage promotions

Accepted Answer

How to add promotions:

In the left hand menu, locate the ${color}#000000 tab and click to open the secondary menu. Click PROMOTIONS to open the editor where you can see/edit a list of all your promotions and create new ones. In the upper righthand corner, click the PLUS (+) Button to create a new promotion. This will open up a popup window with several empty fields.

**TITLE: **In the first field, enter the title of your promotion. This title will display on your website so be sure to make it clear exactly what this promotion entails (Which product group it applies to, the percent/dollars off, etc.) in a short and efficient manner.

**PROMO CODE: **In the second field, you can enter a promo code for your customers to copy and enter during checkout. However, this field is optional. If the discount is automatic and you don’t want to include a promo code, just leave this field blank and the CartLOVE tool will automatically omit the section entirely.

PROMO TEXT: The third field is your promotion text which is a great place to include any further details about your promotion you didn’t cover in the title section. If there are any terms and conditions, this would be the place to add them.

DISPLAY PAGES: Under the first 3 fields you will see a slider labeled “Show on All Pages” and a box with your product groups underneath it. This is where you can choose the pages of your website where your promotion will be displayed. If this is a general promot

Question 5

Enable recently viewed products

Accepted Answer

In the left hand menu, locate the ${color}#000000 tab and click to open the secondary menu. Click the TOOL SETTINGS tab to open the management page.

Next you will see a slider labeled “Enable Recently Viewed”. Turning this on will allow the CartLOVE tool to display the products a user has recently viewed. Below this you can set a cap on how many days it's been since the user has viewed the products. If they viewed a product at a previous time longer than the allotted amount of days, the product will not display.

Once you are done editing these fields, click SAVE at the bottom of the page. The changes to your CartLOVE tool should occur immediately.

Question 6

How to switch the icon color theme

Accepted Answer

On the left hand menu you will find the ${color}#000000 tab. Click this to access the style options and format the aesthetic of your CartLOVEe tool.

The first two sliders indicate your theme options. The top slider is for your mobile layout and the second one is for your desktop. The dark theme is selected by default for both, so just move the sliders to the right to switch to the light theme. (See examples below)

When you have finished, press the SAVE button beneath the sliders. The changes will happen automatically, so check your website to see the newly stylized CartLOVE Tool.

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